If something's gone wrong, you can submit a formal complaint.
Please tell us as soon as you’re aware something has happened, or within 12 months of that date.
Remember, your feedback will not affect your current or future care.
The details of your complaint or concern are confidential, and are stored separately to your medical records.
The first step is to write down what happened, and when.
Remember to include:
If you’re complaining on the behalf someone else, please remember to include their details
Once we receive your complaint, we will acknowledge it within three working days. We’ll tell you when we aim to send you our response.
We will then investigate your complaint. Once the investigation is complete, we can either:
Firstly, tell us if you’re unhappy with our response. We may reinvestigate your complaint, or review our findings from our investigation. And if we find something new, we’ll let you know.
If you're still unhappy with our response, you can write to the Parliamentary and Health Service Ombudsman (PHSO).
The PHSO will only consider your complaint once we've completed our investigation.